Delivery Information

Region / Option
Shipping Cost
Approx. Shipping Time
Hong Kong - Commercial Areas
Free
2 – 3 working days
Hong Kong - Residential/Remote Areas by HK Post if available
Free
3 – 7 working days
Hong Kong - Collect at distribution centers in person
Unit 30, 5/F, Block A, Cambridge Plaza, 88 Sun Wan Road, Sheung Shui, N.T., Hong Kong.
At Monday – Friday 10:30am – 5:30pm Excluding Public Holidays
Free
2 – 3 working days
Macau
FREE for order over $1000 net, otherwise $50
3 – 5 working days
China
FREE for order over $2000 net, otherwise $160
4 – 15 working days
International Standard
FREE for order over $2000 net, otherwise $160
5 – 15 working days
International Express
FREE for order over $3000 net, otherwise $360
3 – 7 working days

 

International Standard

Your order can be tracked and you can locate your package HERE.



International Express

This is the fastest shipping service and recommended to use if require for a specific date. Your order can be tracked and you can locate your package HERE.

 

  1. All costs are in Hong Kong dollars and will be converted to local currency based on daily exchange rate.
  2. Once we have received your payment, your order will usually be dispatched within 48 hours and you will receive an email notification. You can also check your ORDER STATUS through our website at anytime.
  3. Orders received during public holidays will be handled after holiday.
  4. Delivery/Shipping time is given here as an indication only and is the responsibility of Couriers, Post Offices or Carriers to ensure on-time delivery and safety arrival of packages. We will do our best to help track down the packages if such circumstance arises.
  5. Customs Clearance, import duty and/or import formalities maybe required in some Overseas Countries. You are required to handle them at your end if so required. starace.com.hk will not be responsible to deal with them.
  6. We do not ship to P.O. Box, parcel locker or hotel address.
  7. For Standard Shipping, no single order can exceed 2 kg or we will automatically separate them into several orders to meet with the weight requirement. You will be notified all the tracking numbers accordingly.
  8. Your signature maybe required for all delivery services. Mobile phone or daytime contact number may also be required for our couriers to notify recipients prior to delivery for speedy service.
  9. Most delivery delays are due to unavoidable customs checks or because no one is at home to sign for the delivery. Please by all means provide us your workplace address if no one is at home during the day to sign for the package.
  10. If orders are returned due to your refusal to pay tax or inability to make import declarations, you will be responsible for the shipping fees for the return and resending of the goods or 15% re-stocking fee for order cancellation.
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